We guarantee your satisfaction with all Pure Perfume Oils products. You may return any of our products, with your receipt, for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges). If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. Please visit our Returns & Exchanges Policy to read more about how to returns.
Online Return Policy
You can trust our products. We will gladly accept returns not meeting your expectations. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below. Purchases made with a credit or debit card will be credited back to the card.
1. You may seek a refund of the purchase price (excluding original shipping costs) or you may ask for product(s) to be replaced or exchanged. Replaced or exchanged items must be of equal value as the initial item. Any balance will be payable by you.
2. You will need to return the item at your cost if you are seeking a replacement, exchange, refund, or additional merchandise. Please add applicable shipping charges. For your protection we suggest that you return via UPS or INSURED PARCEL POST. Do not return any merchandise by C.O.D.
3. If a mistake was made on our part, or a product was damaged upon receipt, we will refund to you the shipping costs for such return as well as the shipping costs of your initial purchase provided the returned item is accompanied by carrier's invoice, showing the amount you paid for shipping back to us.
4.To exchange a product for another, please indicate in Returns the item you are returning and indicate in Exchanges the new item you want to receive.
5.Items sold in sets must be returned in their entirety.
Packaging and Shipping Your Return
To return an item by mail.
If you need to return or exchange an item, please use this return form. Simply return your purchase with the receipt or original invoice, by mail shipping prepaid by you, the customer, to the address below.
Send your return to:
Pure Perfume Oils
1930 Village Center Circle 3-954
Las Vegas, NV 89134
To return an item to a store
You can return items to our Store located in the Fantastic Indoor Swapmeet. Return your purchase with the receipt or original invoice. Purchases made with a credit or debit card will be credited back to the same card used for the purchase. If you do not have your receipt or original invoice, we will be happy to provide you with a credit for the value of the product(s) to use online or in-store.
To exchange a product for another, please indicate in Returns the item you are returning and indicate in Exchanges the new item you want to receive. You will need to return the item at your cost if you are seeking a replacement, exchange, refund, or additional merchandise, unless we indicate that this is not necessary. Please add shipping charges viewable here. For your protection we suggest that you return via UPS or INSURED PARCEL POST. Do not return any merchandise C.O.D.
Shipping Charges and Delivery Estimates
Order Amount1 UPS Ground (not available for Hawaii and Alaska) UPS 2-Day UPS Overnight (not available for Hawaii and Alaska)
Up to $24.99 $5.95 $12.00 $20.00
$25.00 - $49.99 $5.95 $13.00 $21.00
$50.00 - $74.99 Free $15.00 $22.00
Over $75.00 Free $15.50 $22.50
Shipping speed options:
Place your order by 3 PM Eastern Time and you'll receive your order within 7 business days. This option is not available for orders shipping to Alaska and Hawaii.
Place your order by 3 PM Eastern Time and you'll receive your items within 2 business days.
Order by 3 PM Eastern Time and your items will be delivered the next business day. This option is not available for orders shipping to Alaska and Hawaii.
Shipping Rules and Restrictions
We ship to street addresses in all 50 states: the continental US, Alaska, and Hawaii.
Business Days: We will process orders to ship Monday - Friday, excluding United States federal holidays.
Pure Perfume Oils will ship to only one shipping address per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.
Order and Shipping Confirmation E-mails
When your order is received, we'll send you an e-mail confirming your order. Then, when your order is shipped, we'll send you a shipment confirmation. It will include the following